I bought a plan, but my phone doesn’t support eSIM. What now?
Don’t install it. Until the eSIM is installed, we refund the money in full; ask for a refund in your account.
Don’t try to install it. Until the eSIM is installed, we refund the whole amount: ask for a refund in your account, next to that purchase, and the money will go back the same way you paid.
For next time: dial *#06# on the keypad; an EID line means the phone supports eSIM. Check too that it isn’t locked to a network.
Also worth reading
- Does my phone support eSIM?Dial *#06# on the keypad: if you see an EID line, your phone supports eSIM. It must not be locked to a network.
- Can I return an eSIM and get my money back?Until the eSIM is installed, we refund it in full. After installation you can withdraw within 14 days of purchase, less the part already used.