Data over the eSIM isn’t working. What do I do?
Check that data goes through the eSIM and that its data roaming is on, then turn aeroplane mode on and off. Still nothing? Write to us from your account.
Step by step:
- 1.Is mobile data set to the eSIM? In the network settings, the line for data should be the “Travel” eSIM, not your main SIM.
- 2.Is data roaming on for the eSIM? Without it the eSIM won’t connect to a network abroad.
- 3.Aeroplane mode: turn it on for ten seconds and off again; the phone will search for a network afresh.
- 4.Network selection: if the plan lists several networks, try choosing another one manually in the network operator settings.
- 5.Is the plan still valid? Check in your account that the data or the days haven’t run out.
If nothing helps, write to us from your account, next to that eSIM; tell us your phone model and the country. If data never worked at all, you can also ask for a refund.
Also worth reading
- Do I have to turn on data roaming? Won’t my operator charge me?On the eSIM, yes, or it won’t connect to a network. There are no charges if data goes through the eSIM and data roaming is off on your Polish SIM.
- Can I return an eSIM and get my money back?Until the eSIM is installed, we refund it in full. After installation you can withdraw within 14 days of purchase, less the part already used.