I have nothing to scan the QR code with. What do I do?
Paste the activation code: tap “Copy code” in your account, and in the phone’s settings choose to add the eSIM manually.
The QR code has to be scanned from another screen, and not everyone has a computer or a second phone to hand. That is why every eSIM in your account also has an activation code you can copy.
- Android (Samsung, Xiaomi, Pixel and others): tap “Copy code” in your account, then in the settings, on the scanning screen, choose to enter the code manually and paste it in full.
- iPhone: the iPhone asks for two fields, the SM-DP+ address and the activation code; in your account each has its own copy button. Choose “Enter Details Manually”. On iOS 17.4 and later you can also touch and hold the QR code in your account: “Add eSIM” appears.
The menu paths for each phone are in the installation guide.
Also worth reading
- When will I get my eSIM after buying it?Straight after payment, usually in under a minute. The QR code and the activation code are waiting in your account.
- Can I delete the eSIM and install it again?Don’t delete the eSIM before the plan ends: the code works only once and reinstalling is usually not possible.